Refund policy

At JADANI, we want you to be satisfied with your order. If you wish to return an item, please review the policy below.

RETURNS

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• In its original packaging

Items that show signs of wear, washing, damage, alteration, or use may not be accepted for return.

To request a return, please contact us at info@jadani.com and include your order number and the reason for your return.

Returns sent without first contacting us may not be accepted.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different item or size, you may return the eligible item in accordance with this policy and place a new order separately.

RETURN SHIPPING COSTS

Return shipping costs depend on the reason for the return.

If the return is due to an incorrect, defective, or damaged item received from JADANI, we will cover the applicable return shipping costs.

For returns due to a change of mind, incorrect size selection, or other reasons not caused by JADANI, return shipping costs will generally be the responsibility of the customer.

Other circumstances may be reviewed individually.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@jadani.com with your order number, a description of the issue, and relevant photos.

We will review the issue and provide an appropriate resolution.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law, including:

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items returned without their original tags or packaging

• Gift cards

If you have questions about whether your item is eligible for return, please contact us before sending it back.

SALE ITEMS

Sale or promotional items may be subject to specific return conditions communicated at the time of purchase.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable laws and regulations in Saudi Arabia.